Cancellation & Refunds Policy

At Eartharca, we believe good things take time. 🌍✨
Every order is prepared and shipped with care — sometimes a little slower, because slower deliveries help the planet. By shopping with us, you join this conscious choice.

Refunds

Refunds are possible only in a few clear situations:

1. Defective or Damaged Products

   • Notify us within 48 hours of delivery with photos/videos.

   • Our team will verify before approval.

2. Wrong Product Delivered

   • Inform us within 48 hours if you receive an item different from what you ordered.

   • The product must remain unused and in original packaging.

3. Product Unavailable

   • If a product you ordered is unavailable, we will issue a full refund.

🚫 Refunds are not provided if:

• You change your mind after ordering.

• Delivery is slower than expected (slow deliveries reduce carbon footprint).

• The product is used, opened, or tampered with.

• You fail to raise a claim within 48 hours.

• You provide an incorrect address or refuse delivery.

Process: If approved, refunds will be processed within 7–10 working days to your original payment method. In most cases, we may first offer a replacement instead of a refund.

Cancellations

Orders normally cannot be cancelled, as each order sets in motion a sustainable chain. However, cancellations may apply in special cases:

• If you contact us within 2 hours of placing the order and processing hasn’t begun.

• If payment is not completed successfully.

• If the address provided is incomplete or incorrect.

• If an order appears fraudulent or abusive.

• If delivery is impossible due to factors beyond our control (force majeure).

• If the customer is unresponsive to repeated delivery confirmation attempts.

Binding Agreement

This Policy forms part of our Terms & Conditions and is a legally enforceable contract under the Indian Contract Act, 1872. By placing an order with Eartharca, you agree to these terms.

For assistance, reach us at:
📧 connect@eartharca.com
📞 +91 966 2266 263