© Eartharca 2025 | All Rights Reserved

Privacy Policy

Eartharca (OPC) Pvt. Ltd.
Effective Date: 07/08/2025

At Eartharca, privacy is sacred. 🌱

We believe dignity, sovereignty, and confidentiality apply not only to the earth — but to people and businesses we work with.

This Privacy Policy explains how Eartharca (OPC) Pvt. Ltd. (“Eartharca”, “we”, “our”, “us”) collects, uses, processes, stores, and protects personal and business information in connection with:

  • Retail purchases

  • Export inquiries

  • B2B trade partnerships

  • Supplier onboarding

  • Website usage

  • International commercial transactions

By engaging with us, you agree to the practices described below.

1. Information We Collect

We collect only information necessary to conduct lawful trade, exports, and customer support.

A. Personal Information

  • Full name (real name required for invoices & compliance)

  • Email address

  • Contact number

  • Billing and shipping address

  • Identity details where legally required

B. Business & Trade Information (For Export Operations)

  • Company name and registration number

  • VAT / GST / EORI / Import-Export codes

  • Tax identification numbers

  • Shipping documentation details

  • Port, customs, and logistics information

  • Purchase order details

  • Trade references (if applicable)

C. Payment Information

Payments are processed securely through third-party gateways or banking channels.
We do not store card, UPI, or banking credentials on our servers.

D. Technical Data (Website Usage)

  • IP address

  • Device information

  • Browser type

  • Cookies and usage analytics

2. Purpose of Data Processing

We process your information for legitimate business purposes, including:

  • Order confirmation and fulfillment

  • Export documentation and customs compliance

  • Logistics coordination

  • Invoicing and taxation

  • Regulatory reporting

  • Supplier due diligence

  • Customer support

  • Marketing communications (only if consented)

We process data under lawful bases including:

  • Contractual necessity

  • Legal obligation

  • Legitimate business interest

  • Explicit consent (where required)

3. International Data Transfers

As an export business serving international clients (including the European Union), your information may be transferred across borders.

We ensure that:

  • Transfers comply with applicable laws including GDPR (where applicable)

  • Reasonable safeguards are implemented

  • Data is shared only with necessary parties such as banks, freight forwarders, customs agents, and logistics providers

4. Data Sharing

We may share data strictly when required with:

  • Payment gateways

  • Banks

  • Customs authorities

  • Government regulatory bodies

  • Freight forwarders & shipping companies

  • Tax consultants & auditors

  • IT service providers

We never sell or rent personal data to third parties.

5. Data Retention

We retain information:

  • As long as necessary to fulfill contracts

  • For statutory record-keeping requirements under Indian tax and export laws

  • As required under international trade regulations

After the retention period, data is securely deleted or anonymized.

6. Your Rights

Subject to applicable law, you may:

  • Request access to your data

  • Request correction of inaccurate information

  • Request deletion (where legally permissible)

  • Withdraw marketing consent

  • Object to certain data processing

Export-related data required for statutory compliance may not be erasable until legal retention periods expire.

7. Data Security

We implement:

  • Restricted internal access controls

  • Encrypted payment processing

  • Secure hosting infrastructure

  • Confidentiality agreements with service providers

However, no digital transmission is 100% secure, and users share information at their own risk.

8. Cookies & Tracking

Our website may use cookies for:

  • Performance analytics

  • User experience optimization

  • Marketing insights

You may disable cookies in your browser settings.

9. Compliance Framework

This Privacy Policy operates in accordance with:

  • Indian Contract Act, 1872

  • Information Technology Act, 2000

  • Applicable Indian data protection regulations

  • Foreign trade and export compliance laws

  • GDPR (where applicable to EU residents)

10. Binding Nature

This Privacy Policy forms an integral part of our Terms & Conditions and governs all commercial and digital interactions with Eartharca.

11. Contact Information

For privacy-related concerns, data access requests, or compliance matters:

📧 connect@eartharca.com
📞 +91 966 2266 263

Registered Office:
Eartharca (OPC) Pvt. Ltd.

D- 303 Shantiniketan
R-Tex Compound, Bapunagar
Ahmedabad – 380024
Gujarat, India.